Privacy Policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This privacy policy describes how FirstLanguage Technologies Private Limited and its affiliates (collectively "FirstLanguage, we, our, us") collect, use, share or otherwise process your personal information through FirstLanguage website https://www.firstlanguage.ai (hereinafter referred to as the "platform").
While you may be able to browse certain sections of the platform without registering with us, however, please note we do not offer any product/service under this platform outside India. By visiting this platform, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this privacy policy, the terms of use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our platform.
This privacy policy shall be in compliance with the general data protection regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our privacy policy, including in relation to the manner of collection or use of your information, please do not use or access the site. If you have any questions or concerns regarding this privacy policy, you should contact our customer support desk at info@firstlanguage.ai.
Any capitalized words used henceforth shall have the meaning accorded to them under this agreement. Further, all heading used herein are only for the purpose of arranging the various provisions of the agreement in any manner. Neither the user nor the creators of this privacy policy may use the heading to interpret the provisions contained within it in any manner.
1. INFORMATION WE COLLECT
We are committed to respecting your online privacy. We further recognise your need for appropriate protection and management of any personal information you share with us. We may collect the following information:
1. Personal data such as, but not limited to, name, location, password, email id, mobile number, etc.
2. Tracking information such as, but not limited to the ip address of your device and device id when connected to the internet. [this information may include the url that you just came from (whether this url is on the website or not), which url you next go to (whether this url is on the website or not), your computer browser information, and other information associated with your interaction with the site.]
This privacy policy also applies to data we collect from users who are not registered as members of this site, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by you from time to time on the site. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customised to your needs including:
1. To enable the provision of services opted for by you
2. To communicate necessary account and service related information from time to time
3. To allow you to receive quality customer care services
4. To comply with applicable laws, rules and regulations
Where any service requested by you involves a third party, such information as is reasonably necessary by the company to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity. The company may also use contact information internally to direct its efforts for service improvement, but shall immediately delete all such information upon withdrawal of your consent for the same through our 'unsubscribe' button or through an email to be sent to info@firstlanguage.ai.
We collect and store your search details on the website, including your search history, the usage of the website and the features and time you have used the website for. We collect any communications between you and the business users on the website.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) Whilst availing of services. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure site of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use. We shall collect and store all such information in our internal company servers for a finite period time, as long as you are a user of the website, and shall immediately delete all such information upon expiry of your membership. We shall also delete all aforementioned communication between you and the business users upon withdrawal of membership of any single party to the communication.
The company will not use your financial information for any purpose other than to complete a transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the site, and opt out of any non-essential communications from the website.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may has been compromised.
At every stage prior to, during or after information collection, you have the right to access all personally identifiable information provided, rectify or alter all personally identifiable information provided, restrict the level of information to be retained as per your sole discretion and object to the retention, use and potential disclosure of the personally identifiable information.
2. OUR USE OF YOUR INFORMATION
The information provided by you shall be used to
1. Contact you when necessary and is also used for targeted marketing campaigns i.e. Email marketing, re-marketing, look alike campaigns etc., to conduct surveys, learn more about you by linking your data with additional data through third-party data providers or analysing the data with the help of analytics service providers.
2. Improve and develop new products, services, and features.
3. Analyse purchase, usage and traffic data.
For more details about the nature of such communications, please refer to our terms of service. Further, your personal data and sensitive personal data may be collected and stored by us for internal record.
We use your tracking information such as ip addresses, and or device id to help identify you and to gather broad demographic information. We will not sell, license or trade your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
Information collected via our server logs includes users IP addresses and the pages visited. These will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimisation and targeting tools to understand how users engage with our website so that we can improve it and cater personalised content/ads according to their preferences.
3. HOW INFORMATION IS COLLECTED
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the company to elucidate the purpose of collection of said personal information, pending fulfilment of which you shall not be mandated to disclose any information whatsoever.
We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
4. COOKIES
We use data collection devices such as "cookies" on certain pages of our websites. "cookies" are small files sited on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. Our website uses session cookies to ensure that you have a good experience. These cookies contain a unique number, your 'session id', which allows our server to recognise your computer and 'remember' what you've done on the site. The benefits of this are:
1. You only need to log in once if you're navigating secure areas of the site
2. Our server can distinguish between your computer and other users, so you can see the information that you have requested.
You can choose to accept or decline cookies by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the website. We also use various third-party cookies for usage, behavioural, analytics and preferences data. The following are the different types of cookies used on the website:
1. Authentication cookies: to identify the user and share the content that he or she requested for.
2. Functionality cookies: for customised user experience and resuming past course progress.
3. Tracking, optimisation and targeting cookies: to capture usage metric on device, operating system, browser etc. To capture behavioural metrics for better content delivery. To cater and suggest most suited products and services.
5. EXTERNAL LINKS ON THE WEBSITE
The website may include advertisements, hyperlinks to other websites, applications, content or resources. We have no control over any websites or resources, which are provided by companies or persons other than us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/products or other materials on or available from such websites or resources. You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of your personal information that you may be subject to. We recommend that you enter the external website and review their privacy policy. If you require a list of third-party links on our website, please write to us at info@firstlanguage.ai and we will provide you with the same.
6. YOUR RIGHTS
Unless subject to an exemption, you have the following rights with respect to your personal data:
1. The right to request a copy of your personal data which we hold about you
2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date
3. The right to withdraw your consent to the processing at any time
4. The right to object to the processing of personal data
5. The right to lodge a complaint with a supervisory authority
6. The right to obtain information as to whether personal data are transferred to a third country or to an international organisation
7. CONFIDENTIALITY
You further acknowledge that the website may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point of time.
8. OTHER INFORMATION COLLECTORS
Except as otherwise expressly included in this privacy policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our websites or on other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.
9. OUR DISCLOSURE OF YOUR INFORMATION
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this privacy policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do, however assure you that any and all disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
1. External service providers: there may be a number of services offered by external service providers that help you use our websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
2. Law and order: we cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorise us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
10. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
Following registration, you can review and change the information you submitted at the stage of registration, except email id. An option for facilitating such change shall be present on the website and such change shall be facilitated by the user. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored 'back up' systems. If you believe that any information we are holding on you is incorrect or incomplete, or to remove your profile so that others cannot view it, the user needs to remediate, and promptly correct any such incorrect information.
To deactivate your account, you will be provided the 'deactivate account' option which will result in the following consequences:
1. Any reservations you currently have will automatically be cancelled.
2. Your profile will be hidden.
3. For business users, your listings will be hidden.
4. Some information, such as reviews, may remain visible to others.
To reactivate your account or to permanently delete your account, you will have to contact us.
When you permanently delete your account:
1. We will verify your identity for security purposes before accepting the deletion request.
2. You can't reactivate, recover any data, or regain access to your account once it's deleted.
3. Any reservations you currently have will automatically be cancelled.
4. Some of your data may remain in our systems if we are legally required or permitted to retain it.
5. Instead of deleting certain data, we may remove or disassociate it, such that it no longer appears associated with you. Some information, such as reviews and messages you sent to other users or business users may still be visible to others.
11. CONTROL OF YOUR PASSWORD
When you sign up to become a user, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorised access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
You agree not to use the account, username, email address or password of another user at any time or to disclose your password to any third party. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorised use of your account or access to your password even after changing it.
12. SECURITY
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside the company. We follow generally accepted industry standards to protect the personal information submitted to us and information that we have accessed.
13. AMENDMENT
Our privacy policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the website.
14. AUTOMATED DECISION MAKING
As a responsible company, we do not use automatic decision-making or profiling.
15. CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS
To withdraw your consent, or to request the download or delete your data with us for any or all our products & services at any time, please email to info@firstlanguage.ai from your registered email address.
16. CONTACT US
If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to info@firstlanguage.ai.
DISCLAIMER
Definitions and key terms
To help explain things as clearly as possible in this Disclaimer, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions "Company," "we," "us," or "our," it refers to FirstLanguage Technologies Private Limited, Chennai that is responsible for your information under this Disclaimer.
Service: refers to the service provided by FirstLanguage Developer Portal as described in the relative terms (if available) and on this platform.
Website: site, which can be accessed via this URL: www.firstlanguage.ai
You: a person or entity that is registered with FirstLanguage Developer Portal to use the Services.
Limited liability
FirstLanguage Developer Portal endeavours to update and/or supplement the content of the website on a regular basis. Despite our care and attention, content may be incomplete and/or incorrect.
The materials offered on the website are offered without any form of guarantee or claim to their correctness. These materials can be changed at any time without prior notice from FirstLanguage Developer Portal.
Particularly, all prices on the website are stated subject to typing and programming errors. No liability is assumed for the implications of such errors. No agreement is concluded on the basis of such errors.
FirstLanguage Developer Portal shall not bear any liability for hyperlinks to websites or services of third parties included on the website. From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.
Links to Other Websites Disclaimer
This Disclaimer applies only to the Services. The Services may contain links to other websites not operated or controlled by FirstLanguage Developer Portal. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy and Terms of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Errors and Omissions Disclaimer
FirstLanguage Developer Portal is not responsible for any content, code or any other imprecision.
FirstLanguage Developer Portal does not provide warranties or guarantees.
In no event shall FirstLanguage Developer Portal be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. FirstLanguage Developer Portal reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
General Disclaimer
The FirstLanguage Developer Portal Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. FirstLanguage Developer Portal is a distributor and not a publisher of the content supplied by third parties; as such, FirstLanguage Developer Portal exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the FirstLanguage Developer Portal Service. Without limiting the foregoing, FirstLanguage Developer Portal specifically disclaims all warranties and representations in any content transmitted on or in connection with the FirstLanguage Developer Portal Service or on sites that may appear as links on the FirstLanguage Developer Portal Service, or in the products provided as a part of, or otherwise in connection with, the FirstLanguage Developer Portal Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by FirstLanguage Developer Portal or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, FirstLanguage Developer Portal does not warrant that the FirstLanguage Developer Portal Service will be uninterrupted, uncorrupted, timely, or error-free.
Copyright Disclaimer
All intellectual property rights concerning these materials are vested in FirstLanguage Developer Portal. Copying, distribution and any other use of these materials is not permitted without the written permission of FirstLanguage Developer Portal, except and only to the extent otherwise provided in regulations of mandatory law (such as the right to quote), unless otherwise stated for certain materials.
Your Consent
We've updated our Disclaimer to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Disclaimer and agree to its terms.
Changes To Our Disclaimer
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Disclaimer. If you do not want to agree to this or any updated Disclaimer, you can delete your account.
Contact Us
Don't hesitate to contact us if you have any questions regarding this Disclaimer.
Via Email:info@firstlanguage.ai
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